If a pipe bursts or the drains back up in Lewisville, close the main shutoff first, and if you notice a gas smell, get out and call 911 or Piedmont Natural Gas from outside. Then call the number on this page to be connected with a local plumber in Lewisville.

Lewisville at a glance
Lewisville gets water and sewer through an agreement with the City-County Utilities Commission, so most in-town homes are Winston-Salem/Forsyth County Utilities customers. The town also has a Rural Overlay, and not every area is served; town minutes describe extensions tied to annexation and allow small package treatment plants in rural-zoned areas. A house on the edge of town may still be on a private well, or not on municipal sewer, so it helps to know which you have before something breaks.
The housing is a bit older than in neighboring Clemmons. The median Lewisville home dates to 1987, and about 35% were built before 1980. Around Shallowford Square and along Lewisville-Vienna and Shallowford roads you'll find a mix of 1970s ranches and newer subdivisions, and the failures follow age: corroded fittings in the older homes, burst plastic supply hoses and tired water heaters in the newer ones.
Permits for larger repairs go through the joint Winston-Salem/Forsyth County Inspections Division, which serves Lewisville.
Public system or private system
| Situation | On WSFCU water and sewer | On a well or onsite system |
|---|---|---|
| No water at all | Check WSFCU notices and neighbors, then call a plumber | Check the pump breaker, then call a plumber who handles wells |
| Whole-house drain backup | Clog in your private sewer line, usually a plumber's job | Line to the tank or the tank itself; a plumber clears the pipe |
| Leak in the yard | Near the meter: call the utility; closer to the house: a plumber | Pipe from the well to the house; a plumber |
Signs of a real emergency
- A pipe spraying or a fitting that has let go
- Sewage in a tub, shower or floor drain
- The water heater leaking from the tank
- Ceiling drywall sagging under a bathroom
- A gas smell (leave first)
Seasonal notes
In Lewisville, as in most of the Triad, emergency calls cluster around the first deep freeze, when outdoor spigots and crawl-space pipes split, and during spring storms that push water into low crawl spaces. Disconnect hoses before winter, insulate pipes on outside walls, and make sure everyone in the house knows where the main shutoff is. When you call, ask about after-hours pricing; arrival times aren't guaranteed.
Emergency Plumber questions in Lewisville
We're on a private well and the taps went dry. Can an emergency plumber help?
The leak looks like it's near the water meter. Is that my repair or the utility's?
A pipe froze in the crawl space. How do I thaw it without damage?
Which plumbing problems are fine to leave until a weekday?
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